Support
Help Center
Find answers to common questions about shopping, ordering and selling on The Avenue.
Customers
Shopping & Orders
How do I place an order? +
Browse products on The Avenue, open the product you want,
choose any required options, select your quantity and
add it to your cart. When you're ready, continue to
checkout.
Can I buy from more than one business at a time? +
The Avenue currently keeps orders separated by business.
This helps keep payment, pickup, delivery and order
fulfillment clear for both customers and sellers.
What if a product is out of stock? +
If a product or a particular option is unavailable,
you may not be able to add it to your cart. Product
availability is managed by the seller.
Can I change the quantity in my cart? +
Yes. You can update the quantity of an item or remove
it from your cart before completing checkout.
Fulfillment
Delivery & Pickup
Does every business offer delivery? +
Not necessarily. Delivery and pickup options may vary
depending on the business. Available options will be
shown during the ordering or checkout process.
How does pickup work? +
If pickup is available, the business will provide the
necessary pickup details for your order. Wait until
your order is confirmed or ready before travelling to
collect it.
Are delivery times guaranteed? +
Delivery times may depend on the seller, location,
delivery method and other circumstances. Any estimated
times should be treated as estimates unless otherwise
stated.
Orders
Returns & Refunds
Can I return an item? +
Return eligibility may depend on the product, seller,
item condition and reason for the return.
What should I do if I receive the wrong or damaged item? +
Keep the item and packaging where possible, take clear
photos and contact The Avenue or the seller as soon as
possible with your order details.
Businesses
Selling on The Avenue
How do I start selling? +
Create an account, set up your business profile
and add your products through the seller dashboard.
Can I add product options like size or colour? +
Yes. Products that come in different options can use
variants such as size, colour, storage or other
applicable choices.
Can I manage stock? +
Yes. Sellers can manage stock quantities for products
and product variants where applicable.
Where do I manage my business? +
Business information, products and orders are managed
through your seller dashboard.
Didn't find what you need?
Contact The Avenue and tell us what you need help with.