Privacy Policy

By using The Avenue Online, you acknowledge the practices described in this Privacy Policy.

This policy should be read together with our Terms of Service and any other policies that apply to specific The Avenue Online features.

1. Information We Collect

We may collect information you provide directly when you create an account, place an order, create or manage a business profile, contact support or otherwise use The Avenue Online.

This may include:

• Your name, email address, username and account information.
• Contact information such as phone number and delivery or pickup details.
• Order information, products purchased and order history.
• Business information provided by sellers, such as business name, contact information, product listings and fulfillment details.
• Communications you send to The Avenue Online support.

2. Payment Information

When online payments are available, payments may be processed by third-party payment providers.

The Avenue Online may receive information about a payment, such as transaction status, payment reference, amount and related order details.

The Avenue Online does not intend to store full payment card details where those details are handled directly by a payment provider.

3. Information Collected Automatically

Certain information may be collected automatically when you use The Avenue Online.

This may include:

• IP address and general device information.
• Browser type and operating system.
• Pages visited and features used.
• Date, time and approximate usage information.
• Security and diagnostic information.

4. How We Use Information

We may use information collected through The Avenue Online to:

• Create and manage user accounts.
• Process and manage marketplace orders.
• Connect customers with the applicable seller.
• Operate business profiles and seller tools.
• Provide customer and seller support.
• Improve the functionality and performance of The Avenue Online.
• Detect fraud, abuse and security issues.
• Communicate important service or account information.
• Comply with legal and regulatory obligations.

5. Information Shared With Sellers

When you place an order, certain information may need to be shared with the seller so that the seller can prepare, fulfill or communicate with you about that order.

This may include your name, contact details, selected products, order quantity, fulfillment method and delivery or pickup information where applicable.

Sellers are expected to use customer information only for legitimate purposes related to the order and their business relationship with the customer.

6. Third-Party Service Providers

The Avenue may use third-party services to operate the platform.

These may include providers for:

• Payment processing.
• Email delivery.
• Website hosting and infrastructure.
• Analytics and security.
• Other services necessary to operate The Avenue.

These providers may process information only as necessary to provide their services, subject to their own terms and privacy practices.

7. Cookies and Similar Technologies

The Avenue may use cookies and similar technologies to keep users signed in, maintain shopping carts, remember preferences, protect the platform and improve the user experience.

Your browser may allow you to control certain cookie settings, although disabling some cookies may affect how The Avenue works.

8. Data Security

The Avenue takes reasonable measures intended to protect personal information against unauthorized access, disclosure, alteration or loss.

However, no internet service or method of electronic storage can guarantee absolute security.

9. Data Retention

The Avenue may retain information for as long as necessary to provide the service, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements and meet legal obligations.

The exact retention period may vary depending on the type of information and the reason it was collected.

10. Your Information and Account

You may be able to review or update certain account information through your The Avenue account.

You may also contact The Avenue regarding questions or requests concerning personal information associated with your account.

11. Business Information

Certain information submitted by sellers is intended to be publicly displayed on The Avenue.

This may include a business name, logo, description, product information, business contact information, location, business hours and social or website links.

12. Children's Privacy

The Avenue is not intended to knowingly collect personal information from children where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information inappropriately, please contact The Avenue.

13. Legal Requirements

The Avenue may disclose information where required by applicable law, legal process, court order or lawful request from an authorized public authority.

Information may also be used or disclosed where reasonably necessary to protect The Avenue, its users, sellers or the public from fraud, security threats or unlawful activity.

14. Changes to This Privacy Policy

The Avenue may update this Privacy Policy from time to time as the platform, legal requirements or our practices change.

The updated version will be published on this page.

15. Contact The Avenue

If you have questions about this Privacy Policy or how The Avenue handles information, please contact us.