Seller Terms

By creating or operating a business on The Avenue, you agree to comply with these Seller Terms as well as The Avenue's Terms of Service and other applicable policies.

You are responsible for ensuring that your business, products and use of The Avenue comply with applicable laws and regulations.

1. Seller Accounts

Sellers must provide accurate account and business information when registering and while using The Avenue.

You are responsible for maintaining the security of your seller account and for activity carried out through that account.

2. Business Information

Sellers are responsible for keeping their business profile accurate and up to date.

This may include:

• Business name and description.
• Contact information.
• Business location.
• Opening hours.
• Delivery or pickup information.
• Social media and website links.

3. Product Listings

Sellers must ensure that product listings are accurate, clear and not misleading.

Product information should accurately reflect:

• Product name and description.
• Price.
• Sale price where applicable.
• Product condition.
• Stock availability.
• Product options and variants.
• Images.
• Any other important product information.

4. Product Images

Sellers should only upload images they are permitted to use.

Images should reasonably represent the product being sold and should not intentionally mislead customers.

5. Pricing

Sellers are responsible for setting and maintaining accurate product pricing.

Prices displayed to customers should reflect the amount the seller intends to charge, excluding any clearly disclosed delivery charges or other applicable fees.

6. Stock and Availability

Sellers are responsible for maintaining accurate stock and availability information.

If an ordered product becomes unavailable, the seller should notify the customer or The Avenue as soon as reasonably possible.

7. Orders

Sellers are responsible for reviewing and fulfilling accepted orders accurately and within a reasonable period.

Sellers should promptly address situations where an order cannot be fulfilled as expected.

8. Delivery and Pickup

Sellers offering delivery or pickup are responsible for providing clear and accurate fulfillment information.

Sellers should communicate important delays, changes or collection instructions relating to an order.

9. Returns, Refunds and Order Issues

Sellers are expected to cooperate in resolving legitimate customer issues relating to incorrect, damaged, missing or materially misrepresented products.

Sellers must comply with The Avenue's applicable returns and refunds process and any obligations imposed by law.

10. Customer Information

Sellers may receive customer information that is necessary to fulfill an order.

Sellers must use customer information responsibly and only for legitimate purposes connected with the order or customer relationship.

Sellers must not misuse, sell or improperly disclose customer information.

11. Prohibited Products and Activity

Sellers must not use The Avenue to list, promote or sell products that are unlawful or otherwise prohibited by The Avenue.

Sellers must also not engage in fraudulent, deceptive, abusive or misleading activity.

12. Payments

Where The Avenue supports online payments, transactions may be processed through third-party payment providers.

Sellers may be required to provide information or meet eligibility requirements before receiving certain payment or settlement features.

13. Fees

The Avenue may charge sellers fees for certain services, subscriptions, transactions or marketplace features.

Applicable fees should be disclosed to sellers before they take effect.

14. Taxes and Business Obligations

Sellers are responsible for understanding and meeting their own tax, registration, licensing and other legal obligations relating to their business.

The Avenue does not replace professional accounting, tax or legal advice.

15. Reviews and Enforcement

The Avenue may review seller activity where there are complaints, suspected fraud, policy violations, security concerns or other marketplace issues.

The Avenue may remove listings, restrict features, suspend a business or terminate access where necessary to protect customers, other sellers or the platform.

16. Changes to Seller Terms

The Avenue may update these Seller Terms as the platform, seller features or business model changes.

Updated terms will be published on this page and may be communicated to sellers where appropriate.